Jun. 9, 2010 (Business Wire) -- Allied Wireless Communications Corp. (NASDAQ: ATNI) provides Alltel wireless service for more than 800,000 customers in six states. The company needed a robust, cloud-based service desk solution that could stand up to extremely taxing operational demands.
After an exhaustive review, AWCC chose BMC Software’s (NASDAQ:BMC) new BMC ServiceDesk on Force.com solution over other software-as-a-service offerings.
BMC ServiceDesk on Force.com delivers leading service management through a strategic alliance with Salesforce.com (NYSE: CRM). It provides AWCC with a consolidated service desk and self-service and inventory management capabilities.
Key to AWCC’s decision to choose BMC ServiceDesk on Force.com was BMC’s strategic subscription-based pricing and the speed to implementation.
“After AWCC acquired markets from Verizon, we needed a service desk solution,” said Rob Grummer, service desk manager with AWCC. “With BMC ServiceDesk on Force.com, we got an out-of-the-box ITIL®-based solution that is easy for our employees to use, and we were able to set up the on-demand service desk in a matter of hours.”
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Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended March 31, 2010, BMC revenue was approximately $1.91 billion. Visit www.bmc.com for more information.
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